Sharing Kindness and Compassion through Positive Customer Experiences

By | Central, Communication, Customer Service, customer service experience, customer service person, customer service tips, Education, Employees, Independent Agents, Insurance, Personal, positive customer service, positive experience

Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…

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Insurance: A Career of Helping Others

By | career opportunities in the insurance industry, career paths, Central, Central Insurance Companies, Claims, Communication, Education, Employees, Independent Agents, Insurance, insurance careers, insurance careers month, Personal, rewarding career

“What do you want to be when you grow up?” A common question we all heard as children but the response was probably never “an insurance agent,” or “a claims adjuster,” or “an underwriter.” However, many will say they want…

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What Michael Scott Taught Us About Leadership

By | Central, Communication, Education, Employees, Independent Agents, Insurance, leader, leadership, leadership qualities, michael scott, Personal, successful business, the office

If you are familiar with the sitcom “The Office,” you know all about Michael Scott. If not, I highly recommend blocking off a couple of days for a binge-watching session on Netflix. Michael Scott often displayed selfish motives and was…

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