Communication Archives - The Mid-State Group

Sep 22

How To Improve Your Customer Service

By Insurance Feed Business, Central, Communication, Customer Service, H.E.A.T. model, improving customer service, Insurance, Service

At Central, our top priority is maintaining positive relationships with our agents, policyholders, and employees. Every move we make is…

Dec 10

Condominium Association Risk Management Suggestions

By Insurance Feed Business, Communication, condo association, condo association master policy, condominium declarations, directors and officers, Employment Practices Liability Insurance, Insurance, Liability, Loss Control, ordinance or law coverage, Risk Management

While much of risk management for condominium associations boils down to common sense – ensure exterior surfaces and vegetation are…

Aug 13

Fostering Relationships in a Socially-Distant World

By Insurance Feed Business, Communication, holiday parties, Insurance, relationships, Skype, social distance, Social Media, Technology, virtual, Zoom

“Relationships! We all got ‘em. We all want ‘em. What do we do with ‘em?” That is a line from…

Aug 13

Fostering Relationships in a Socially-Distant World

By Insurance Feed Business, Communication, holiday parties, Insurance, relationships, Skype, social distance, Social Media, Technology, virtual, Zoom

“Relationships! We all got ‘em. We all want ‘em. What do we do with ‘em?” That is a line from…

Apr 02

Stay Cyber Secure When Connecting Remotely

By Insurance Feed Business, Commercial, Communication, computer attacks, Cyber, cyber hygiene, cyber risk, cyber security, cyberattack, CyberScout, cybersecurity, data, Employees, hackers, Insurance, Internet, malware, malware attack, mobile security, Personal, phishing, Prevention, ransomware, scam, secure, security, smishing, Technology, vishing, webcam

COVID-19 has forced people from their workplaces and schools. Working from home and homeschooling means that millions of Americans are…

Mar 24

Adjusting to Remote Work

By Insurance Feed Communication, conference calls, Employees, home office, Insurance, online safety, remote work, Technology, TIPS, work environment, work station, working from home

So COVID-19 has turned you into a remote worker. Maybe you’ve always wanted to work at home. Or maybe…

Mar 20

Working Remotely? Remember to Secure Your Webcam!

By Insurance Feed Communication, Cyber, cyber security, CyberScout, cybersecurity, Employees, firewall, Insurance, Internet, protect online privacy, Technology, web camera, webcam

The Covid-19 pandemic, also known as the novel coronavirus, has affected daily life in unprecedented ways. Because of home-work and…

Mar 05

A Culture of Appreciation is Everything!

By Insurance Feed appreciation, Business, Central, Communication, corporate culture, culture is everything, employee, employee appreciation, Employees, Insurance, positive workplace, rewarding career, team, teamwork, thank you, workplace

“Culture is Everything.” It’s a phrase I first heard from Mr. Bill Purmort, current President of Central Insurance Companies, and…

Feb 11

Getting Personal with Agents and Underwriters

By Insurance Feed Business, career opportunities in the insurance industry, Central, Claims, Communication, Employees, independent agent, Independent Agents, independent insurance agent, Insurance, insurance agent, insurance careers, insurance careers month, insurance industry, insurance underwriter, Liability, Personal, personal lines underwriter, Service, underwriter

I’ve been working in the insurance industry for 18 years now. Currently, I hold a position as a Personal Lines…

Aug 08

Great Customer Service: Own It!

By Insurance Feed best customer service, Business, Communication, customer, customer experience, Customer Service, customers, Employees, Insurance, ownership, Service, take ownership

We all know that customer service is a simple thing that makes a big difference. Many companies profess to have…

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About The Mid-State Group

Headquartered in Lynchburg, Virginia since 1964, The Mid-State Group delivers innovative growth, risk management, and cost containment strategies for thriving businesses, organizations, families and individuals. Our family-owned, independent umbrella of service companies includes Mid-State Insurance, Mid-State HR, Mid-State Safety, and Mid-State Wellness, and Mid-State Financial Services along with the educational Mid-State Academy.

We offer comprehensive insurance solutions throughout Virginia, including Lynchburg, VA, Amherst, VA, Charlottesville, VA, Bedford, VA, Roanoke, VA and surrounding areas.

Communication