At Central, our top priority is maintaining positive relationships with our agents, policyholders, and employees. Every move we make is an effort to improve the experience of these vital individuals. Whether we’re honing our product offerings to meet p…
According to their official website, GivingTuesday was created in 2012 as a simple idea: a day that encourages people to do good. GivingTuesday is now a global movement that inspires hundreds of millions of people to give, collaborate, and celebrate…
The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty foo…
We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service …
When I first applied at Central, I had been looking for a stable job at a grounded and experienced company. While the job market can be somewhat unpredictable with positions available in so many different fields, I knew I didn’t…
Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local restaurant. Though I had just started graduate school, I was beyond ready to put my…
Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…