Customer Service Archives - The Mid-State Group

Sep 22

How To Improve Your Customer Service

By Insurance Feed Business, Central, Communication, Customer Service, H.E.A.T. model, improving customer service, Insurance, Service

At Central, our top priority is maintaining positive relationships with our agents, policyholders, and employees. Every move we make is…

Dec 01

GivingTuesday and Customer Service

By Insurance Feed Customer Service, customer service experience, GivingTuesday, Insurance, Service, small act of kindness

According to their official website, GivingTuesday was created in 2012 as a simple idea: a day that encourages people to…

Dec 03

The Spirit of Kindness in Customer Service

By Insurance Feed customer, customer experience, Customer Service, customer service person, customer service tips, customers, Employees, good customer service, holidays, Insurance, positive customer service, Service, small act of kindness

The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just…

Aug 08

Great Customer Service: Own It!

By Insurance Feed best customer service, Business, Communication, customer, customer experience, Customer Service, customers, Employees, Insurance, ownership, Service, take ownership

We all know that customer service is a simple thing that makes a big difference. Many companies profess to have…

Feb 27

A Career Path You’ll Wish You Chose Sooner

By Insurance Feed Central, Central Insurance Companies, claim representative, Claims, claims service, Customer Service, Education, Employees, Independent Agents, Insurance, insurance careers, insurance careers month, Personal, positive customer service, Service

When I first applied at Central, I had been looking for a stable job at a grounded and experienced company.…

Feb 19

Answering the Call through Customer Service

By Insurance Feed best customer service, Central, Central Insurance Companies, Communication, Customer Service, customer service person, Education, Employees, Independent Agents, Insurance, insurance careers, insurance careers month, Personal, Service

Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as…

Feb 14

Sharing Kindness and Compassion through Positive Customer Experiences

By Insurance Feed Central, Communication, Customer Service, customer service experience, customer service person, customer service tips, Education, Employees, Independent Agents, Insurance, Personal, positive customer service, positive experience

Before I started my career at Central, I had very little experience being on this side of customer service interactions.…

Join our newsletter

Enter your email to receive our occasional email.

The next step is easy - call 434-528-1001 Or, Contact Us

About The Mid-State Group

Headquartered in Lynchburg, Virginia since 1964, The Mid-State Group delivers innovative growth, risk management, and cost containment strategies for thriving businesses, organizations, families and individuals. Our family-owned, independent umbrella of service companies includes Mid-State Insurance, Mid-State HR, Mid-State Safety, and Mid-State Wellness, and Mid-State Financial Services along with the educational Mid-State Academy.

We offer comprehensive insurance solutions throughout Virginia, including Lynchburg, VA, Amherst, VA, Charlottesville, VA, Bedford, VA, Roanoke, VA and surrounding areas.

Customer Service