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Erie Insurance Cyber Issue

On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. They took immediate action to respond to the situation to safeguard their systems and data.   The investigation into this event is ongoing. They are working with law enforcement and are conducting a comprehensive forensic analysis with the assistance of leading cybersecurity experts to gain a full understanding of this event

As the analysis continues , their website and billing systems will be offline.   Below are some FAQ’s regarding this event.

Will Electronic Funds Transfer (EFT) payments for P&C policies be withdrawn during the outage?
Electronic Funds Transfer (EFT) payments for P&C policies will not be withdrawn from Customer accounts during the outage. Further guidance will be shared once the network outage is resolved.

Will P&C policies be cancelled for missed payments during the outage?
Policies will not be cancelled due to the EFT payment not processing or mailed checks not being processed during the network outage.

Will Electronic Funds Transfer (EFT) payments for Erie Family Life policies be withdrawn during the outage?
Electronic Funds Transfer (EFT) payments for Erie Family Life policies are being withdrawn from Customer accounts during the outage. The Life Division is a separate company and was not affected by this event.

Has Erie Family Life extended its grace period during the network outage?
Erie Family Life has extended its payment grace period to 30 days during the outage, knowing that payments other than EFT may be delayed.

During this outage, Erie Insurance will not contact customers by phone or email to request payments. As always, do not click on any links from unknown sources or share your personal information via phone or email.

While the protective actions the company initiated are ongoing, our local agents, claims and customer care teams continue to support our customers.

We are making strong and steady progress. Our teams—working alongside leading cybersecurity experts—continue working around the clock to restore access for customers, agents and employees. We’re confident in our actions, but this work is complex and takes time. We appreciate your patience and understanding.